Terms and conditions

1. What these cover

These terms apply to removals, packing, storage and related transport carried out by Hampshire Removals for customers in Hampshire and the surrounding area. They form part of the agreement between us once you accept a written quotation.

2. Surveys and quotations

We survey before we quote. The survey pins down four things: the volume, the approach at either end, the depth of packing, and whether any of it goes into store. A written quotation is valid for thirty days from its date and is given against the inventory recorded at that survey.

If the inventory changes — an outbuilding, loft, garage or barn that was not shown to us — we tell you before proceeding and confirm any revised figure in writing. We will not alter a quotation on the day of the move without your agreement.

3. Booking and payment

A booking is firm once the quotation has been accepted in writing and any deposit on it has been paid. Where a deposit is taken it is refundable in full if you cancel more than fourteen days before the booked date; inside that period it may be retained in whole or in part against costs already committed.

The balance is payable in accordance with the quotation and in any event no later than fourteen days from the invoice date unless agreed otherwise in writing. Interest may fall due on anything unpaid after that date.

4. Access, approaches and what rests with you

You are responsible for telling us about access at both ends: staircases, door heads, lanes, private drives, gateways, surfaces, gradients, weight and height restrictions. Where a vehicle cannot safely reach a property we will agree a shuttle arrangement with you rather than attempt it.

Where access proves materially different from what was described and the job takes substantially longer or needs different equipment, we discuss it with you at the time rather than adjusting the invoice silently.

5. Goods we will not carry

We do not carry hazardous or prohibited items: fuel, gas cylinders, fireworks, solvents, open paint, corrosives, ammunition or similar. Perishable food and livestock are out. Plants can travel, but at your risk. Money, jewellery, deeds, passports and medication are best kept with you and off the vehicle.

6. Cover for your goods

Goods in transit and in store are covered to the level stated on your quotation and in the storage agreement, subject to the exclusions stated there. Items of unusual value, including antiques and pieces of historic interest, must be declared before the move so they can be handled and covered appropriately.

Goods you have packed yourself are covered for loss or damage caused by our handling, but not for damage attributable to the packing itself.

7. Buildings of historic interest

Where a property is listed or otherwise protected, we will not remove, unscrew or alter any part of the building fabric to facilitate a move, and we will not fix anything into original material. Where an item cannot be removed without such an alteration we will tell you, and it is then for you to obtain any consent required.

8. Storage

Goods held by us are loaded, inventoried and recorded at the collection address. The clock on charges starts the day we collect, in the periods the storage agreement names. Access to held goods is by arrangement and needs reasonable notice.

Where storage charges remain unpaid and we have given written notice allowing not less than thirty days for settlement, we may exercise a lien over the goods and ultimately sell them to recover what is owed, accounting to you for any surplus.

9. Delays and matters outside our control

We plan carefully and still cannot control traffic, weather, ground conditions, port or crossing disruption, customs processing, or the actions of third parties in your chain. Where something outside our reasonable control affects your move we tell you promptly and work out the best available course with you.

10. Overseas moves

On moves outside the United Kingdom, customs clearance is carried out by us or our appointed agent against the inventory recorded at your property. Getting hold of the documents marked as yours on the country page is your responsibility, as is the accuracy of the details you give us for the declaration. Duties, taxes or charges levied by an authority in the destination country are payable by you unless the quotation says otherwise.

11. Claims

If something is lost or damaged, tell us as soon as you notice and in any event in writing within seven days of delivery or of removal from store. Please hold the item and its packing materials so they can be inspected. Reporting late may affect what can be recovered under the cover.

12. Cancellation by us

Work that would be unsafe, unlawful or impossible for reasons outside our control may be cancelled or postponed. In that event we refund sums paid for work not carried out.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.

Questions

If anything here needs explaining before you book, ask on the contact page.